Frequently Asked Questions

FAQs for Facility

Where is Christoper High School Aquatics Center located? Show Answer

What's the temperature of the water? Show Answer

How old does my child need to be in order to swim at the pool without adult supervision? Show Answer

Are there life jackets available for non-swimmers? Show Answer

Does the Aquatics Facility have bathrooms and hot showers? Show Answer

Can young children swim for free? Show Answer

ADA Accessibility Show Answer

Service Animals Show Answer

How can we pay for items at the Facility? Show Answer

Are there any refunds? Show Answer

Are outside swimming instructors able to teach my child a swim lesson at the CHS Aquatics Center in Gilroy? Show Answer

FAQs for Membership

What's included in our membership? Show Answer

Can I reserve my own lane for lap swimming as part of my membership? Show Answer

We have the family summer pass, can I drop my kids off and not swim with them for the day? Show Answer

Can I switch from the monthly membership to the summer membership? Show Answer

Monthly Membership Fees and On-going Payments Show Answer

Can I cancel my membership and get a refund? Show Answer

Are there senior 55+ discount membership rates available? Show Answer

I have guests visiting and are they permitted to use the pool under my membership pass? Show Answer

How many family members are permitted in the monthly and/or summer family pass? Show Answer

Can I purchase a monthly pass well in advance of when I intend on my membership starting? Show Answer

FAQs for General Swim Lessons

Swimming Lesson Assessments prior to Registering for Swim Lessons Show Answer

How early are we permitted on the pool deck before swim lessons begin? Show Answer

What do I bring to swim lessons? Show Answer

Whats appropriate bathing suit attire? Show Answer

Can my child stay in the pool after their lessons are over? Show Answer

Does my child need to pass a class before they can advance into the next level? Show Answer

Group Swim Lessons Show Answer

How many participants need to be in a lesson for the lesson to take place? Show Answer

What is the Late/Absence Policy? Show Answer

What is the Make-Up Policy? Show Answer

What is the policy for cancelled classes? Show Answer

What is the Refund Policy? Show Answer

Inclement Weather Policy Show Answer

Adaptive Aquatics Show Answer

Parents on Deck during Swim Lessons Show Answer

Evaluations and Feedback of Swimming Swan Staff Show Answer

Private Swimming Lessons Cancellation Policy Show Answer

FAQs for Fitness Classes

I have arthritis, is this class okay for me? Show Answer

I missed a class that I registered and paid for, can I take another class free of charge? Show Answer

FAQs for Private Parties

What time can I arrive to set up the party? What time do we need to leave? Show Answer

Who do I check-in with when I arrive to set-up my party? Show Answer

What’s included with our pool party space rental? Show Answer

Can we have more than 40 people enter CHS Aquatics Center? Show Answer

Some of the kids in attendance for the party are young and great swimmers, can they ride the slides/diving boards? Show Answer

Can we bring in food and cake? Show Answer

What are not allowed to bring to CHS Aquatics Center for our pool party rental? Show Answer

FAQs for Youth Programs

How old must my child be to participate in the Jr. Lifeguard Course? Bitty Lifeguard Course? Show Answer

Does my child need to know how to swim? Show Answer

What happens if my child does not pass the pre course requirements? Show Answer

How long is the Junior Lifeguard Program? Show Answer

How long is the Bitty Junior Lifeguard Program? Show Answer

What does my child need to bring to class? Show Answer

Will my child be certified as lifeguard at the end of the session? Show Answer

If my child misses a class, will there be make up dates? Show Answer

Can my child volunteer at CHS Aquatics Center if they are apart of the Junior Lifeguard Program? Show Answer

FAQs for Safety Courses

Certification Requirements Show Answer

Course Manuals Show Answer

What to Bring to Class Show Answer

Refunds and Other Policies Show Answer

FAQs for Employment

How old do I need to be to work at CHS Aquatics Center? Show Answer

Do I need to have my lifeguard certification in order to apply? Show Answer

Do all lifeguards need to teach swim lessons? Show Answer