Frequently Asked Questions

SPRING: Saturday May 27th, 2023 – Sunday June 11, 2023,

• WEEKENDS ONLY, 9 AM – 5 PM

• WEEKDAYS: 9 AM – 8 PM
• WEEKENDS: 9 AM – 5 PM

• WEEKENDS 12 PM – 5 PM

850 Day Rd Gilroy, CA 95020

The activity pool is kept at 83 degrees and the competition pool is kept around 81-82 degrees. Water temperature depends on weather conditions.

Children under the age of 14 must be accompanied by an adult.

Yes, life jackets are available at the CHS Aquatics Office. Please see the cashier.

Yes, bathrooms for both pools are located near the entrance to the aquatic center. Outside deck showers are located next to the Aquatics office

Children under the age of 2 swim free.

Both pools are accessible for ADA. The Competition Pool has a handicap pool lift that is available everyday the pool is open for recreational swimming. The Activity Pool has a zero depth entry that is accessible for water wheelchairs during recreational swim.

Service animals may accompany people with disabilities into CHS Aquatics Center. Animals must have a current service license and be leashed at all times.

We are a cashless facility and use Square for day passes and concessions. We take Visa, Master card, American Express, Apply Pay and Google Pay.

Use of both pools - competition and activity pools are included during recreational swim hours.

Lap swimming is first come first serve. We encourage circle swimming in each lane so we can accommodate as many lap swimmers as possible.

All participants visiting the pool and swimming on their own without parental/guardian supervision must be over the age of 14.

Yes, just fill out our transfer request form and at the end of the month, we will switch your membership for you. The summer pass will be prorated and adjusted to the remaining months available.

Our monthly membership purchases are run on a subscription and you will be automatically charged for the next month. For example, if you purchase a monthly pass starting on June 1, then on July 1 you will be automatically charged for the following month. Please take note of the date you paid so that you can login to your account and cancel your membership. This is the only way you will not continue to be charged.

No, there are no refunds. Please only purchase a membership pass if you are going to use it.

Yes, there is a $3 discount for daily usage charges.

No, individual and family passes are for families that live together. All guests are required to pay the daily usage fee or purchase their own monthly and/or summer pass.

4 family members are permitted under a monthly and/or summer family pass. Each family member will receive an individual pool pass that is scannable at the cashiers office. The pool pass requires a photo ID on file and will need to be updated yearly.

Unfortunately, no. Please wait to purchase a membership until you are ready for it to start. Memberships are active from the moment payment is received and will renew every month on that day.

Swim tests will be provided to assess a child’s swimming ability and are required prior to registering for lessons. This assessment will assist parents in choosing the correct swim level when registering for swimming lessons. Please register online for a date and time beginning Monday, March 15th, 2023. (We will only allow a certain number of families to register each thirty minute increment) Swim Test Dates Dates: Saturday/Sunday, April 8-9; 15-16, May 6-7 Times: Sat/Sun, 11:00am, 11:30am, 12:00pm, 12:30pm, 1:00pm, 1:30pm

Swim lesson participants are permitted on deck to get ready for their swim lessons 10 minutes before the start of lessons. Please do not come any earlier than 10 minutes before as our team is preparing the pool for lessons and transitioning from recreational open swim to programming. If you arrive any earlier than the allotted 10 minutes we will need to charge the rec. swim fee of $10 on weekdays and $12 on weekends.

A couple of things to consider bringing would include: a towel, a change of clothes, sunscreen, goggles and water. Dive/Snorkel masks are now allowed for lessons. Goggles must only cover the child's eyes if they wish to use them during swim lessons.

Only approved bathing suits (non-cotton or containing any metallic parts) are allowed in our pools. The lifeguards have the ultimate decision on what is acceptable and what is not. Inflatable toys and arm floaties are not allowed. Swim diapers are required on all children who are not potty trained. Changing diapers on the pool deck is prohibited by state law. Changing tables are provided in restrooms. For a visual on proper swim attire, please see our pool rules.

Unfortunately, no. With back to back lessons and limited pool space, we cant allow children to remain in the pool once their lessons have been completed. Recreational swimming opens at noon Tuesday through Friday, and at 11:30 on the weekends.

Yes, all participants of our swimming lessons must pass a level prior to beginning the next level. This is for safety reasons for the Instructor, your child and all participants within the group.

Please keep in mind that each group lesson is geared to assist all participants of similar swim capabilities and provide each one a safe and learning atmosphere. Our group lessons are geared to help participants better themselves in the water, whether it is being more comfortable and/or improving their swim strokes, while also teaching safe water practices. If an instructor sees a participant is not suited for the currently enrolled group lesson (comfortability in the water, swimming capabilities, age of participant, etc.) the instructor may move them to a higher or lower group lesson. The instructor has final say in which level and/or group the participant should go, all based on the skills and experience of each participant. If this is to occur, the instructor will inform the Pool Manager of CHS, which then the parent will be notified.

You are responsible for being on time to all lessons. If the participant is late, the instructor(s) will not schedule a make-up lesson. The same goes for lessons that are missed entirely. Group lessons will always start at the designated lesson time unless weather interferes. Participants that are late may join their designated lesson, but will only be given up to the allotted time. If none of the participants arrive within 15 minutes after the start time for the lesson, the instructor has the right to cancel that lesson for the day. Lessons will not be made-up or refunded for tardiness or absence.

There are no make-up lessons available for group lessons. If a lesson occurs and it is running more than half the scheduled time but called short due to weather and/or other reasons, that lesson will count. If the lesson is canceled due to weather and/or other unforeseen circumstances and it was less than half the scheduled time, you will be credited back for the 1 missed lesson. No individual make-up lessons will be allowed. No make-up lessons will be provided to individual students who miss time due to illness. Our instructors are not allowed to conduct make-up swim lessons at home residences due to personal safety and liability concerns.

If an individual class has to be canceled due to unforeseeable circumstances by the Christopher High school Aquatics Center, everything will be done to make up the class at a later date, but make-up lessons are not guaranteed. Please see our make-up lesson policy.

No refunds will be processed for unexcused absences during a session or once a session starts. This also includes lessons forfeited due to extreme tardiness. An excused absence is defined as: Severe illness with a doctor’s note provided Untimely death in the family A total refund can be assessed if a session is canceled in its entirety by Christoper High School Aquatics Center or a refund is requested prior to the start of the session which must be at minimum 7 days prior to the start. Cancellations must be made at least one week prior to the start of the session in order to allow other families to register for an otherwise filled spot. There will be a 15% processing fee made for any cancellations made. Once a session starts no refunds will be given. In the unfortunate event a student misses a substantial number of swim lessons (more than 50%) due to illness, the Pool Manager of CHS will need to review to determine what may be done. A doctors note is required. If you wish to cancel your swim lesson registration and you are doing so with more than 1 weeks notice of the start date, please send our office an email: info@theswimmingswan.com.

Swim lessons will be canceled in the event there is an inclement weather warning. An inclement weather warning is defined as: If lightning is observed or thunder is heard by any Aquatics staff member. It is raining so much that the bottom of the pool cannot be seen Be aware we will open if it rains, but if it is severe rain that we cannot see the bottom of the pool then the pool will be temporarily closed until the bottom can be seen. It is The Swimming Swan’s policy that all patrons must clear the pool and deck for any of these warnings. The weather will be observed for 30 minutes before further action is taken. If after 30 minutes, the weather has cleared, staff will resume operations and patrons will be allowed back into the pools. If the weather does not clear, Management will determine if the pool will be closed for the remainder of the day. Swim lessons will resume once the aquatics staff gives the OKAY. Every effort will be made to contact parents if it is suspected that your swim lesson will be canceled for the day.

We do our best to provide the optimal learning environment and experience for everyone taking our courses. If any participant has any condition and/or accommodation needed for any disability, please ensure to tell the front desk and/or management before/during your registration. We wish to ensure we are doing everything in our power to help you during swim lessons, but we need to be made aware beforehand to properly prepare. Any medical conditions that may affect the participant during the lesson should also be informed at registration and to the instructors to ensure the safety of all participants within the lesson.

Parents may not leave the pool deck during the swim lessons. They must be available to take a child to the bathroom if the child needs to go during a lesson as swim instructors and lifeguards cannot leave the other youth in order to take them. Parents are asked to stay in the picnic table area during swim lessons to ensure all children are engaged with the lesson. If an instructor asks you to be closer, that is fine but no parent can be on the edge of the pool once lessons start.

If you feel a swim instructor, lifeguard or other Swimming Swan staff member does not provide a sufficient level of customer service, please contact our Management Team at 844-The-Swan (844-843-7926) or Email: Melissa@theswimmingswan.com. If in the event you’d like to speak to the on-site pool manager, we ask that you find an appropriate time so that lessons and other aquatic programming are not interrupted. All participants and parent or guardians of participants will be given the opportunity to fill out an evaluation form at the completion of the session as well.

Refunds will be given for private lessons with a minimum of 1 weeks notice. We will not make any adjustments to this policy. We kindly ask that you make sure you can attend all private swim lessons that you register for.

Yes. Each aqua fitness class you can take at your own pace. The Instructor will work with you to make sure you are not overstraining yourself. There is numerous equipment available to help with buoyancy, please let the Instructor know if you are experiencing any pain.

No, there are no make-ups. Please make sure you can participate in the class you signed up and paid for.

Set-up can begin after 11:30 AM and your guests may enter the gate any time afternoon 12pm, noon. Clean up begins at 4:00 pm and all party rentals end at 4:30pm.

When you arrive at the pool, please provide the cashier and/or Manager on duty a list with first and last names of all your guests, including you and your family. This way, staff can check your guests in and provide them a wristband that allows them into the party area.

The private shaded area with 6 picnic tables are included.

The maximum permitted number of party attendees is 40 people. Your guest list includes both swimmers and non-swimmers (all children and adults entering the facility for your party, including the guest of honor). No additional guests may be added as the capacity of the party area is 40 people maximum.

All Children under the age of 13 must participate in a swim test prior to swimming in the “green wristband area.” For more information, please see our rules.

Yes, you can bring in food and cake. Keep in mind there is no refrigerator or freezer available for your food. We have 1 large 60 qt. cooler for use to store ice that you bring into the facility. If you are in need of an additional table for food placement, please let us know.

CHS Aquatics Center is located on a school campus and therefore smoking and alcohol are strictly prohibited. Glass containers/products, outside chairs, tables and umbrellas are NOT permitted in the facility.

Participants must be 11-14 years old to participate in Junior Lifeguard Course. Participants must be 8-10 years old to participate in the Bitty Lifeguard Course.

Yes, participants must be comfortable in deep water and be able to swim 25 yards of front crawl (freestyle) and breaststroke demonstrating breathing to the front or side.

Those Participants who do not pass the pre course requirement will not be able to take the course. The course leader will be able to assist in recommending the appropriate swim level for your child to enroll in.

This is program is 3 weeks long and runs from Tuesday and Thursdays. Class times are 9 AM to 1 PM.

This is program is 3 days long and runs from to Thursday. Class times are 9 AM to 12 PM.

Participants must bring a swimsuit (one piece suit for females), towel, change of clothes, sack lunch, water bottle and sunscreen. Hats or visors recommended but not required.

Although the Jr. Lifeguard program follows the outline of the American Red Cross course, students will not be certified in first aid, CPR, AED or as a lifeguard.

Due to the volume of programs at the pool, missed class days will not be made up.

No, they are unable to volunteer. The Swimming Swan, LLC is a for-profit company and the State of California does not permit child labor or child volunteer work for private companies. The last hour of the Junior Lifeguard Program will include shadowing lifeguards to gain experience.

1. Attend and Participate in all class sessions and activities 2. Demonstrate competency in all required skills. No goggles will be allowed 3. Pass the final skills scenario 4. You must complete all four practice-teaching assignments during the Lifeguard Instructor Course. 5. Successfully pass the written final exam with an 80% or better

Red Cross Certification Manuals:

1. Lifeguard Certification  & First  Aid  Title  22  Courses
   • Lifeguarding Manual
2. Water Safety Instructor (WSI) Certification
   • WSI Manual
3. Basic Water Safety Certification
   • Swimming and Water Safety Manual 
4. Safety Training for Swim Coaches Certification
   • Safety Training for Swim Coaches Participant Manual
5. CPR Certifications
   • First Aid/CPR/AED Participant Manual
   • First Aid/CPR/AED Adult Ready Reference
   • First Aid/CPR/AED Pediatric Ready Reference

1. Proof of Age
2. Any Completed Blended Learning Online Coursework brought to first day of in-class session.
3. Download Course Materials
4. Bathing suit, towel, no bikinis allowed
5. Pen or Pencil, paper for note taking
6. CPR Mask if applicable to course
7. Wear comfortable clothes; bring a light sweater in case of cooler weather
8. Lunch or Lunch money if applicable

Refund Policy:  There are no refunds once the course has been registered for and payment has been received. Payment in full from the entire group must be received prior to the date of class.   Class Transfer:  There are no class transfer options for on-site group training. If our trainers travel to you, every student whom has signed up for the course is expected to be in attendance.   Cancelled Class: The Swimming Swan LLC., reserves the right to cancel any classes at any time. If a class is cancelled, a full refund will be given OR students will be given the option to transfer classes to another date with no additional fees.   48 Hour New Student Enrollment: No new students are allowed to enroll into a course within 48 hours of a course start date. There are no exceptions to this rule and the online coursework. must be completed prior to the first in-class session.   No Visitors: Only registered students are allowed on the pool deck and/or in the classroom during class. All visitors must wait outside in the parking lot OR leave the premises until class is over for the day.     Blended Learning Internet Requirements:  Chrome is recommended when logging into the Blended Learning Course for your online course work. Do not use Internet Explorer. If you are using Safari or Firefox , you must go to your internet settings and turn off any popup blockers for the course to work correctly. You should use a laptop or desktop computer, we do not advise you use a cell phone to complete your online course work.

Employees need to be a minimum of 15 years old and obtain a signed work permit. We will provide this document to you to then take to your school and have signed.

No. You can apply with us and then you can sign up for the lifeguard course.

Our positions are for dual employment: Water Safety Instructors and Lifeguards. During the pre-service orientation, everyone will participate in a Swim Instructor training. If you do not want to teach swim lessons, you can only lifeguard yes, however the rate of pay for Swim Instructors/Lifeguards is Higher than solo lifeguard positions.